Computer and Operating System Fundamentals
Build the baseline needed to diagnose endpoint issues across Windows, Linux, and core hardware resources.
Start by learning how the machine behaves before you try to explain why it is failing.
This module establishes the technical baseline for every support and troubleshooting role. Learners work through operating-system behavior, process states, memory pressure, startup services, device dependencies, and hardware signals so they can separate symptoms from the layer that is actually failing.
By the end of this module, learners should be comfortable reading the health of a machine, checking logs and services, and building a simple, repeatable first-response checklist for slow systems, failed installations, startup issues, and peripheral problems.
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